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Using Printless

Your Printless ID, counter screens and Wallet cards — how they work and what to do when something goes wrong.

Your Printless ID

What is my Printless ID?

A personal QR code in the Printless app (the Printless ID tab) and in your Apple Wallet or Google Wallet. A business scans it to send your receipt, ticket or card straight to your Printless app — no need to read out your phone number.

How do I use it at checkout?

Open your Printless ID in the app or your wallet and show its QR code to the business. Whatever they issue lands in your Printless app a moment later.

Does the business see my phone number?

No. Your Printless ID carries a code, not your number. The business only ever sees a masked form, like +1 ••• 4567.

At a counter screen

The business has a Printless screen on the counter. What do I do?

When the business makes your receipt, the screen shows the amount and a QR code. Either tap your Android phone with the Printless app on the screen, or open Printless → Printless ID → Scan QR code and scan it. The receipt is saved to your account straight away.

I have an iPhone. Can I tap?

iPhones can't tap a Printless screen. Scan the QR code it shows with the Printless app instead — it's just as quick.

I missed the QR code. Is my receipt lost?

No. Ask the business to show it again, or to share its link. A receipt nobody has saved can be saved from its QR code for 30 days.

Wallet cards

Do my Wallet cards update by themselves?

Yes, while Automatic Updates is on for the card in your wallet. Changes to a ticket, key or your Printless ID appear without you doing anything.

What happens if I remove a card from my wallet?

Only the copy in your wallet goes. Everything stays in your Printless app, and you can add the card to your wallet again from there.

I got a new phone.

Sign in to the Printless app with the same phone number: all your prints are there. Add your Printless ID and any cards to the new wallet from the app.

Still stuck?

Email us at [email protected] and we'll reply within one business day.

Account questions: Support.